Central Station Operators

Posted: 05/30/2021

This job can help you begin a new career with growth potential, or re-enter the workforce in a meaningful position at a company that respects mature ability and work/life balance.

Apply today to be an operator in our 24-7 Alarm Monitoring Center in Arlington, Massachusetts, where we monitor security systems, fire alarms, video surveillance and other networked systems for homes and businesses across New England.

Please note this is not a security guard position.

Compensation starts up to $21 per hour commensurate with experience.

As an operator, you will handle both routine signals and priority alarms, reach out to property owners or dispatch police and firefighters when needed. You will provide direct customer service. It’s a fast-paced, mission-driven environment because we are serious about protecting people and property. Since we operate 24-7, 365 days a year, there is some flexibility in crafting work schedules for operators.

Successful candidates will have good people skills and attention to detail. You should be able to multi-task and problem solve. Many of our current operators have joined us from retail positions or consumer call center positions and have had great success because of their transferable people skills. Prior security alarm monitoring experience is not required, as we have a robust paid training program. In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

About Us: American Alarm and Communications is a comprehensive security systems and life-safety integration and monitoring company, founded in 1971 in Massachusetts. It’s a privately held, family-owned business, dedicated to serving customers and providing a rewarding experience for its employees for decades to come.